ButcherBox For Pets
— Member Portal
Multi-pet subscription management portal handling complex household needs with individual pet profiles.
Client: ButcherBox For Pets
The Story
With 68% of ButcherBox For Pets customers owning multiple pets, the single-pet subscription system was creating chaos. Customers were forced to manage separate accounts per pet, couldn't coordinate deliveries, and support was overwhelmed with account management issues.
We built a unified multi-pet dashboard that treats each pet as an individual within a single household account. The portal features individual pet profiles with dietary tracking, intelligent subscription management that coordinates delivery schedules across pets, per-pet pause/skip/modify controls, and household-level analytics. The system automatically optimises delivery schedules to minimise shipping costs while ensuring each pet receives their personalised nutrition on time.
Support tickets for subscription management dropped by 60%, and multi-pet household retention improved significantly as the friction of managing multiple subscriptions disappeared.
The numbers that matter.
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