DropLink Support
Need help with DropLink? Email [email protected] — we reply within one business day (often within a few hours).
Get in touch
- Support email: [email protected]
- Response time: Within 1 business day. Usually within a few hours during UK working hours (Mon–Fri, 09:00–18:00 GMT).
- App listing: DropLink on the Shopify App Store
Frequently asked questions
What does DropLink do?
DropLink generates shareable short links that drop a shopper directly into your Shopify checkout with a chosen product, quantity, discount code, UTM parameters, and — uniquely — a pre-applied subscription / selling plan. Shopify's native cart permalinks do not support selling plans; DropLink does.
How is DropLink different from cart permalinks?
Cart permalinks are static URLs limited to one-time purchases — Shopify explicitly states they don't work with selling plans. DropLink generates a server-side redirect that constructs the right cart on the fly, supports selling plans, attaches the merchant's chosen UTMs and discount codes, and records click + conversion analytics back to your dashboard.
Which plan should I choose?
Free covers small stores running up to 3 active links. Starter ($9/mo) adds 25 links, full analytics, UTM tracking, discount codes, and conversion attribution — the right pick for most stores. Pro ($29/mo) adds unlimited links and A/B testing. Growth ($99/mo) is for agencies and Plus merchants who need custom domains, API access, and webhooks. All paid tiers include a 14-day free trial, and annual billing saves about 17%.
Can I cancel anytime?
Yes. Billing is handled through Shopify, so you can cancel from inside the DropLink admin (Settings → Manage subscription) or directly from the Shopify Apps page. Cancellation takes effect at the end of the current billing period; your data is preserved should you reinstall.
What happens to my links if I downgrade?
Existing links remain in your account. If you exceed the active-link cap on the lower tier, no new links can be created until you archive some — but the links you have keep working and your historical analytics stay intact.
Does DropLink share my data?
No. DropLink stores merchant configuration and click/conversion analytics in Cloudflare D1, encrypted at rest. We do not share your data with advertisers or analytics providers. Read the full DropLink Privacy Policy for the specifics.
How do I report a bug or request a feature?
Email [email protected] with a description of what happened (or what you'd like), and a screenshot if relevant. Bug reports get priority routing.
Is custom-domain support included?
Custom domains are part of the Growth tier. Free, Starter, and Pro plans use the shared go.zerglo.com/ short-link prefix.